Privacy Policy

Last Updated: July 12, 2026

This Privacy Policy describes how WinKeyMart (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from winkeymart.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

1. Clear Data Collection Practices

To successfully fulfill your orders and provide a secure shopping experience, we collect information you provide directly to us, data collected automatically through your interactions, and data from trusted third-party service providers.

Information We Collect Directly from You

Contact & Shipping Details: Full name, shipping address, billing address, phone number, and email address.
Order Information: Items purchased, payment confirmations, and transaction history.
Account Credentials: Usernames, passwords, and security verification questions.
Customer Support Logs: Any information or text you provide when communicating with our help desk.

Information Collected Automatically (Usage Data)

We automatically track certain information about how you navigate our Site to optimize layout and prevent fraud. This includes your device type, IP address, web browser type, network connection status, and details on how you browse our product catalog.

2. Transparency in Data Disclosures

We do not sell your personal data. We only share your data with verified third-party business partners necessary to process your transactions, deliver your orders, and secure our system.

Category of Personal Data	Categories of Trusted Recipients	Purpose of Disclosure
Identifiers (Name, Address, Phone, Email)	Courier & Shipping Partners, Payment Gateways, SMS/Email Notification Services	Fulfilling orders, processing payments, and sending tracking updates.
Commercial Information (Purchase History, Cart Items)	Analytics Providers (e.g., Google Analytics), Customer Support Software	Optimizing site performance, managing returns, and responding to help queries.
Network & Device Activity (IP Address, Browsing Behavior)	Fraud Prevention Networks, Security Infrastructure Vendors	Detecting malicious activity, preventing payment fraud, and securing user accounts.

3. Secure Data Management & Payment Security

Transaction Safety: All payment processing is handled externally via secure, PCI-DSS compliant payment gateways. WinKeyMart does not store or see your credit card, debit card, or net banking credentials.
Data Retention: We retain your personal information only as long as necessary to maintain your active account, fulfill tax and accounting obligations in India, or resolve transactional disputes.

4. Indian Statutory & Regulatory Compliance

We operate in strict accordance with the Digital Personal Data Protection (DPDP) Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules of India.

User Rights in India

As a consumer in India, you hold explicit rights regarding your digital data:

Right to Summary: You can request a summary of the personal data we process about you.
Right to Correction & Erasure: You have the right to correct inaccurate data or request the complete deletion of your account information (provided there is no active legal or order fulfillment conflict).
Right to Grievance Redressal: You have the right to register a complaint regarding data handling with our internal officer or the Data Protection Board of India.

Statutory Grievance Redressal Officer

In compliance with local e-commerce and data privacy regulations, any questions, concerns, or grievances regarding data processing or site policies can be formally directed to our designated support :

Physical Business Address: 77A Mansa Tala Lane, Near, Khidirpur, Kolkata,
Customer Support Phone: +91 9038815512
E-mail Address: support@winkeymart.com

5. Global Data Operations

Where data is hosted or handled via international cloud providers (such as web servers based globally), we enforce security protocols that guarantee the same high standards of data protection required under applicable Indian laws.